Privacy Policy

1. Introduction

Everreach Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual phone service ("Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Billing information (credit/debit card details, billing address)
• Account credentials (username, password)
• Business information you choose to provide

2.2 Call Data

We automatically collect and store information about calls made to your virtual number, including:

• Caller phone numbers (when not withheld)
• Date and time of calls
• Call duration
• Call routing and forwarding information
• Voicemail messages and recordings

2.3 Usage Data

We collect information about how you use our Service, including:

• Account activity and settings
• Website usage and interactions
• IP address and device information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process payments and manage your subscription
• Route calls and manage call forwarding
• Store and provide access to call records and voicemails
• Send you service-related communications
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party service providers who perform services on our behalf (e.g., payment processing, telecommunications infrastructure)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission to share your information

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your data is stored on secure servers and is encrypted in transit. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Call records and voicemail messages are stored in accordance with our data retention policies. Upon account cancellation, you will lose access to this data, though we may retain it for a period as required by law or for legitimate business purposes.

6. Your Rights

Under UK data protection law, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal and contractual obligations)
• Restriction: Request restriction of processing of your personal information
• Portability: Request transfer of your personal information to another service provider
• Objection: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us at support@everreach.co.uk.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you cancel your account, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will delete or anonymize your information.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@everreach.co.uk
Website: everreach.co.uk/contact

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with data protection law.