Frequently Asked Questions

everreach is a virtual phone service designed for small businesses and growing teams. It gives you a professional local (01/02) or national (0330) number that rings straight to your existing mobile or landline. No apps to install, no contracts to sign.

Yes! Our 'Grow' and 'Run' plans are designed for teams. You can ring multiple colleagues' phones at once (Simultaneous Ringing - coming soon) or set up a menu (e.g., 'Press 1 for Sales') to route calls to different people.

Setup is instant. As soon as you choose your number and plan, your new number is live and ready to receive calls. You can start configuring your call routing immediately.

No. everreach works with your existing mobile or landline phone. You simply link your current number to your new everreach number.

Yes, we require a card to verify your identity and set up your account securely, but you won't be charged a penny during your free trial. You can cancel anytime before the trial ends to avoid any charges.

Yes, you can port your number away from us if you decide to leave. We believe you'll want to stay because you love the service, not because you're trapped.

Plans start from £10/month + VAT. This includes your number, all features, and a bundle of minutes. There are no setup fees and no long-term contracts.

Your plan includes a bundle of minutes for forwarding calls to UK mobiles and landlines. If you exceed this, you can simply upgrade to the next plan up. We'll notify you before you run out.

No. everreach is a monthly rolling subscription. You can cancel at any time via your online dashboard.

Yes! You can choose exactly when your phone rings. Outside of these hours, you can send calls straight to voicemail or to a different number.

If you miss a call, your customer can leave a message. We'll email the audio file directly to you so you can listen to it on your smartphone or computer instantly.

Absolutely. You can set up a menu like 'Press 1 for Sales, Press 2 for Support' to route calls to different people or departments.

Your username is the email address you used to sign up. If you've forgotten your password, use the 'Forgot Password' link on the login page to reset it.

Check that 'Do Not Disturb' isn't active on your mobile, and that you haven't set your everreach schedule to 'Closed'. Also verify you have minutes remaining in your plan.